Lm008: Sr Service Agent

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service.
While operational tasks may be part of these roles, the majority of time is spent on office-based activities.Leadership ResponsibilitiesHandle escalated or more complex issuesCoordinate team activities or those of agency contract staffSupport supervisor or manager activitiesSupport the design, review and implementation of processes and proceduresGeneral Job ResponsibilitiesProvides over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interfaceAssists customers by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter serviceAnswers station lines and takes information for pickupsTypes or otherwise prepares various operations reportsCalls all Ho...

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