Live Incident Response Operator

Job title : Incident Response Centre Operator (IRC)
Where : Coventry - Ansty Park
When: We're looking to get the right people into the team ASAP
Hours: 4 on 4 off shift pattern, working Days, Nights & Weekends
Role Responsibilities
As an Incident Response Centre Operator, you will be responsible for the end-to-end operation of real-time incidents as they occur, including active monitoring of CCTV, in line with Mitie and the clients' policies and procedures.
Key Responsibilities - IRC Operator

• Answer incoming calls from stores and other locations, handling each call efficiently and in line with performance targets (KPIs).
• Manage incidents from start to finish, including gathering information, completing incident reports, and compiling evidence packs in line with IRC processes.
• Monitor CCTV in real time and maintain clear communicatio...

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