Lightspeed Customer Support Specialist

Join Lightspeed as a Customer Support Specialist to deliver high-quality technical assistance in the greater Montreal region. Drive value for clients through exceptional service and feature advocacy.
This role requires a proactive approach in managing client relationships and facilitating seamless operations. Your ability to diagnose complex issues and create training sessions will directly impact Strategic Accounts, enhancing their usage of Lightspeed solutions.
Key Responsibilities:
• Provide technical assistance through diverse channels
• Facilitate client transitions with Implementation teams
• Lead proactive account health discussions
• Manage technical escalations and resolutions
• Maintain documentation for knowledge sharing
Requirements:
• Residing in greater Montreal metropolitan area
• Proven customer service experience in technical roles
• Familiarity with hospitality operations is beneficial
• Strong troubleshooting skills and system prof...

Ready to Apply?

Submit your application today and join our talented team at Lightspeed Commerce.

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