Level 2 Managed Systems Engineer

Responsibilities

• Maintain, update, monitor customer client workstations and application software
• Oversee specific IT tools as the subject matter experts (RMM, Endpoint Protection, Email Security, etc.)
• Responsible for the advanced and escalated support of established security solutions that include:
• Maintain centralized security management software solution
• Tasks include determining systems and cleanup procedures, reviewing threat alerts, investigating, and supporting
• Review threat cases and perform required action
• Use company ticketing system to assist support for customers
• Perform support for backup systems
• Use of the remote monitoring and management (RMM) company tools for numerous tasks including:
• OS and third-party application patching
• Monitor and manage devices
• Reporting
• Install, upgrade, support and troubleshoot Windows 7/10 and any author...

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