Level 1 Mandarin Software Support Specialist

Position Summary:

Our client is seeking a highly motivated Level 1 Mandarin Software Support Specialist to join our customer support team. This individual will serve as the first point of contact for customer support requests via email and ticketing systems. This individual will be responsible for managing and prioritizing a queue of support tickets, expertly triaging issues, and ensuring timely and effective resolution.

The ideal candidate is detail-oriented, customer-focused, and possesses excellent communication skills (read, write, and speak) in Mandarin . The individual should be able to quickly learn business-centric software solutions to effectively support end-users is a must.

Job Details:

• Work from Home
• Sunday to Thursday | 8:30 AM to 5:30 PM (Eastern European Time)
• Sunday to Thursday | 2:30 PM to 11:30 PM (PH Time)

Key Responsibili...