Level 1 & Level 2 Field Techs / Desktop Support

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L1 and L2 Desktop Technicians
Location: Plano, Texas - ONSITE
Shift: Monday through Friday: 8 am to 5 pm
Initiative: Desktop Set Up
Part-time temporary
 
Job Description/ Responsibilities
•    Install, configure, troubleshoot desktop and workstation equipment and software, including telephones, desktop/laptop computers Microsoft and Apple) and printers.
•    Handle equipment installation and moves with little or no supervision.
•    Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.
•    Work well under supervision.
•    Training will be provided.
 Qualifications:
•    Excellent communication and customer service skills.
•    Strong troubleshooting and critical thinking skills.

SCOPE OF WORK for Level 2 Desktop Technician 
•    Install all the equipment that has been st...

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