Lender Services Agent

Location & Working Hours

Position based in Manchester within DWF’s high-profile Lender Services team. The role offers hybrid working and a weekly alternating shift pattern between 8:00-6:00, Monday to Friday.

Responsibilities

You will work as part of either the Collections, Enforcement or Return of Goods teams, managing a portfolio of cases from start to finish through the legal process. Depending on your team, you will prepare and issue legal proceedings, ensure compliance with FCA Consumer Duty and SRA regulations, and keep clients updated throughout. Day-to-day duties include handling incoming and outgoing calls with courts, clients and customers, reviewing payment plans, and maintaining accurate case records. You will balance regulatory requirements with commercial objectives, applying empathy and professionalism to ensure customers are treated fairly while delivering successful outcomes for our clients.

Essential

• Excellent ...

Ready to Apply?

Submit your application today and join our talented team at DWF.