Learning Operations

Role: People Operations Learning Operations – Team Leader



Job Description:



The People Operations Team Lead is responsible for leading, managing, and optimizing offshore People n Operations delivery across Learning Operations and People Direct services. The role ensures consistent,

compliant, and high‑quality service delivery aligned to agreed SLAs, governance standards, and client expectations, while providing strong day‑to‑day leadership, coaching, and performance management for

the offshore team. This role acts as the primary offshore escalation point, drives operational discipline,continuous improvement, and supports effective collaboration with onshore stakeholders



Key Responsibilities:

• Lead, coach, and manage People Operations Specialists across Learning Operations and People Direct services.

• Allocate workload, manage capacity, and ensure equitable distribution of tasks.

• Conduct reg...

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