LEAD,IT HELP DESK-IT BTSSC - IM

SUMMARY Responsible for the development of the Store Technical Support staff;
responsible of 15+ staff teams. Performs activities associated with
identification, prioritization and resolution of reported problems. RESPONSIBILITIES * Ensure that all phases of support are properly coordinated, monitor, logged, tracked and resolved properly. * Assigns personnel to various operations and directs their activities; reviews and evaluates their work and prepares performance reports. * Lead by example by taking calls and responding to emails when necessary or at the manager's discretion. * Maintain responsibility for development, growth and integrity of Store technical Support staff. REQUIREMENTS * Level of Formal Education:A Bachelor's degree (BA, BS) or equivalent. * Area of Study:Computer Science / Business Management * Years of Experience:Two to three years. * Type of Experience:Management and/or Experience at AutoZone * Special Certifications or Technical Skills:Fluent in English and...

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