Lead Virtual Branch Support Manager

Manage member solutions and support at East Coast Credit Union as the Lead Virtual Branch Support Manager in Nova Scotia. Ensure effective resolution of escalated concerns and fraud inquiries.

In this significant role, you will report to the Senior Manager, Partnerships & Virtual Operations, taking charge of the second-level support team. Your expertise will drive operational effectiveness and quality assurance while navigating complex member issues and ensuring adherence to compliance regulations. The goal is to elevate the member experience through proactive coaching and trend analysis.

Key Responsibilities:
• Direct and develop the Virtual Branch Specialists II team
• Oversee member issue escalations and fraud investigations
• Foster a member-focused service culture
• Manage risk indicators and escalation protocols
• Analyze operational issues for ongoing improvements

Requirements:
• Bachelor’s Degree in Busi...

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Submit your application today and join our talented team at East Coast Credit Union Ltd..

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