Lead Technical Support Specialist

**Job Description Summary**
Job Description Summary

Post Sales support of customer issue(s) for GE Vernova Monitoring and Diagnostic (M&D) equipment. Includes repairs (RMAs and field), technical support or other service requests.

This individual will be highly technical, organized, customer focused and self-motivated. The Technical Support Specialist will own the technical relationship with customers and be responsible for all activities of the case request from request creation to successful conclusion.

**Job Description**

**Roles and Responsibilities:**

+ Provide ongoing technical support and case management daily through phone, email and other forms of communication
+ Investigate technical problems, reproduce issues as required, and interface with Product Line groups to drive customer issues to closure, in a timely manner and with a positive outcome
+ Provide recommendations for repairs, upgrades and part replacements
+ Mainta...

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