Lead Support Engineer

Position: Support Engineer - Lead 

Experience: 6 – 10 Years (Windows Admin, L1 & L2 Support) 

Shift: Night Shift (Mandatory) 

Location: Pune 

Job Overview: 

We are looking for an experienced Support Engineer - Lead with strong Windows Administration expertise, L1 & L2 support experience, and excellent client communication skills. The ideal candidate will be responsible for leading support operations, ensuring timely issue resolution, and maintaining seamless client communication. 

Key Responsibilities: 

• Perform advanced troubleshooting  
• Manage and resolve L1 & L2 technical support issues 
• Ensure timely incident resolution and system uptime 
• Handle escalations and guide the team on technical challenges 
• Communicate effectively with global clients, providing status updates and solutions 
• Collaborate with internal team...

Ready to Apply?

Submit your application today and join our talented team at Concentric AI.