Lead Specialist, CX, PE, P&B

**Job Title** : Customer Experience Specialist

**City, Country** : Shanghai, China

This is a great opportunity to shape how customers experience our business every day. As a Customer Experience Specialist, you will be the primary point of contact for customers, ensuring smooth order fulfilment, timely communication, and effective issue resolution. Working closely with cross-functional teams, you will help turn customer feedback into continuous improvement opportunities while strengthening long-term customer relationships. Your work will directly contribute to delivering a seamless and outstanding end-to-end customer experience.

**Your key responsibilities**

+ Serve as the primary point of contact for customers, handling daily inquiries, order processing, and issue resolution with timely updates
+ Collaborate with Planning, Logistics, Quality, and Commercial teams to ensure smooth order execution and service performance
+ Build strong customer r...

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