Lead Solutions Architect, VIP //Architecte principal·e de solutions, VIP

Key Responsibilities

VIP Program Design: Architect end-to-end VIP engagement models, defining the Player Journey for high-value spenders—from tiered support access to proactive account management.

Proactive Growth Strategy: Design and configure proactive outreach campaigns within Helpshift to drive incremental revenue and re‑engagement (e.g., lapsed spender recovery, webstore cart abandonment conversion, and special event invitations).

Revenue-Centric Reporting: Develop the frameworks for reporting on VIP program health, focusing on metrics such as NRR, churn reduction among top-tier spenders, and campaign ROI.

High-Stakes Consultative Sales: Act as the Subject Matter Expert for all VIP service inquiries. Lead discussions with client leadership to demonstrate how our bespoke human‑service models directly impact their bottom line.

Operational Blueprinting: Work with Operations teams to define the specific profile, training, and soft‑skill req...

Ready to Apply?

Submit your application today and join our talented team at Keywords Studios Plc..

Submit Application