Lead Solutions Architect

Sprinklr

📍 Dubai, Dubai, United Arab Emirates 💼 Full time 🕒 Posted June 08, 2026

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Job Description

Description
The Lead Solutions Architect partners with Sales to drive revenue by designing and leading complex, enterprise‑grade contact center and customer engagement architectures for Sprinklr’s Service (CCaaS) solutions.
What You’ll Do
Design and present customized solutions leveraging Sprinklr’s AI‑powered Unified‑CXM platform.
Architect scalable, high‑performance CCaaS solutions across voice and digital channels.
Lead technical workshops, RFP responses, and proof‑of‑concept engagements.
Provide strategic guidance on voice architecture, call flows, data architecture, APIs, and hybrid‑cloud environments.
Design advanced automation use cases, including agentic AI and self‑service solutions.
Collaborate across Sales, Customer Success, Platform Architecture, Engineering, and Product teams.
Apply design thinking and human‑centered design principles to enterprise experience architectures.Ready to Apply?Submit your application today and join our talented team at Sprinklr.
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Job Details

Location Dubai, Dubai
Job Type Full time
Category Computer Occupations
Posted Date June 08, 2026
Application Deadline July 18, 2026