Lead ServiceNow ITSM

Lead support activities across core ServiceNow ITSM modules including:
o Incident Management
o Problem Management
o Modern Change Management
o Service Request Management (Catalog & RITM)
o Knowledge Management
Configure, customize, and maintain ITSM modules based on business requirements and best practices.
Perform hands-on development and configuration activities including:
o Business Rules, Client Scripts
o UI Policies, UI Actions, Data Policies
o Access Control Lists (ACLs)
Design and manage service catalog components:
o Catalog Items, Record Producers, Variables
o Request workflows and lifecycle management
Develop and maintain automation using:
o Flow Designer workflows
o Approval flows, notifications, and orchestration
Manage data operations including:
o Data imports using Import Sets and Transform Maps
o Data validation and consistency ch...

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