Lead Retail Experience at FIKA

Join FIKA as a Retail Experience Lead in Edmonton, Alberta, and uphold high standards in cannabis retail. Guide your team while providing top-notch customer service and operational support.
FIKA, established as a premier lifestyle brand, seeks an experienced Retail Experience Lead to oversee store operations and staff. You will play a crucial role in maintaining product presentation, educating staff, and ensuring compliance and a clean store atmosphere. Customer satisfaction and team motivation are your primary goals.
Key Responsibilities:
• Supervise opening and closing store procedures
• Model exemplary customer interactions for staff
• Develop strong relationships with customers
• Lead team training and development initiatives
• Manage escalated customer issues effectively
Requirements:
• 2 years of retail experience essential
• High school diploma or GED required
• Clear criminal record and cannabis certification
• Strong knowledge of sales princ...

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