Lead Project/Program Manager (Customer Care Ops - AI Transformation)

Lead Project/Program Manager (Customer Care Ops - AI Transformation)

We’re looking for a **Lead Project/Program Manager** to drive AI-enabled transformation across our Customer Care Operations Support organization. The position is responsible for driving work end to end, from intake through deployment, and works across Care and Technology teams to support call delivery initiatives, helping translate strategic direction into clear requirements, delivery plans, and operation outcomes.

This role sits at the intersection of business strategy and execution—partnering across Operations, Product, Data, and Technology to bring intelligent solutions to life at scale. You will drive AI strategy and AI‑enabled solutions for the Customer Care Operations Support organization, leading complex, cross‑functional initiatives from concept through delivery. This person helps define the AI transformation strategy and multi‑year roadmap for Care Ops Support, translating strategy into ex...

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