Lead Patient Service Representative

Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner.

Answer the telephone promptly and dealing with callers needs imperiously. Directs all calls appropriately, takes an accurate message and delivers to the appropriate individual. Demonstrates appropriate telephone etiquette.

Schedules future appointments, tests, and completes referrals as ordered by the physician.

Maintains communication resources, i.e. on-call schedule, MD phone numbers and beeper numbers.

Prepares charts for new patients assuring all required forms are placed appropriately in the chart. Converts from temporary to permanent record before close of the day.

Requests medical records and performs chart preparation to provide physician wit...