Job Description
A) ITSM Operations, Production Stability & ServiceNow Tools Support
Major Incident Management: Able to drive business impacting incidents, with Command & Control to resolve the incidents and in turn minimize or avoid business impactIntegrates and supports world-class 24x7x365 systems availability and performance through effective Incident, Change and Service Level Management processes, clear executive communications, and service recovery activities.Helms and leverages the ServiceNow / ITSM tool(s) / Slack and processes for Incident Management, Problem Management, Change Management, Knowledge Management, and Service Request Management.Applies ITIL framework into the IT Organisation for effective management and control. Sees through the implementation of the framework across the IT teams. Adopts and adapts the ITIL framework within day-to-day situations and responsibiliti...