Lead Guest Services Agent

**Additional Information** Open availability
**Job Number** 26058196
**Job Category** Rooms & Guest Services Operations
**Location** 800 W Arrowood Rd, Charlotte, North Carolina, United States, 28217
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**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $17.00-$17.00 per hour

**POSITION SUMMARY**

Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and...

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