Lead Experience Design Strategist at Scotiabank

Shape innovative customer experiences as a Lead Experience Design Strategist at Scotiabank in Toronto. Engage in customer-focused design and research to create seamless end-to-end services.
In this pivotal role with 5+ years of experience, you will drive global best practices while mapping services from a customer perspective. Collaborating with Channel and Product leaders, your mission is to enhance the client strategy by designing services that fuel market growth and improve customer satisfaction.
Key Responsibilities:
• Lead design initiatives for end-to-end customer experiences
• Conduct qualitative and quantitative customer research
• Diagnose experience gaps and recommend redesigns
• Manage delivery across discovery, design, and validation
• Facilitate workshops and co-creation sessions
Requirements:
• 5+ years in service design or UX
• Post-secondary education in a related field
• Expertise in design methodologies like journey mapping
• Strong...

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