Lead CX Researcher

**Position Purpose:**

The Home Depot Home Services team is on the hunt for skilled research professionals to help shape the future of customer experience. The Lead CX Researcher manages research projects, employing both qualitative and quantitative methods to dive deep into customer behaviors, needs, and perceptions. This role will work closely with business, operations and product teams to pinpoint customer pain points and transform insights into practical solutions that elevate the overall customer experience.

**Key Responsibilities:**

+ 10% - Collaboration - Collaborates with cross functional teams to integrate findings into strategic planning and product lifecycle
+ 20% - Presentation of Research - Presents critical research findings to key stakeholders
+ 10% - Project Management - Indirectly lead and mentor a team of researchers, providing guidance and prioritization of projects
+ 60% - Research and Strategy - Creates research and usability stra...

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