Job Description
Join Bells of Steel as a Customer Support Team Lead, where your leadership will shape a proactive support team within a fun, fitness-centric environment. Delivering results while staying hands-on!
Bells of Steel seeks a motivated Customer Support Team Lead to manage the daily operations of customer service. This position is perfect for someone with over three years of experience in customer support and a year in a leadership role. You will deal with escalations, support team members in real time with your expertise, and ensure new hires are trained effectively, all while maintaining a focus on customer satisfaction and the fitness community.
Key Responsibilities:
• Lead daily operations and ticket flow management
• Serve as the first point of escalation for customer issues
• Actively coach and provide feedback to the team
• Oversee onboarding and training processes
• Detect and solve recurring customer service problems
...
Bells of Steel seeks a motivated Customer Support Team Lead to manage the daily operations of customer service. This position is perfect for someone with over three years of experience in customer support and a year in a leadership role. You will deal with escalations, support team members in real time with your expertise, and ensure new hires are trained effectively, all while maintaining a focus on customer satisfaction and the fitness community.
Key Responsibilities:
• Lead daily operations and ticket flow management
• Serve as the first point of escalation for customer issues
• Actively coach and provide feedback to the team
• Oversee onboarding and training processes
• Detect and solve recurring customer service problems
...
Ready to Apply?
Submit your application today and join our talented team at Bells of Steel Inc..
Submit ApplicationJob Details
- Location calgary, ab
- Job Type Full-time
- Category Management & Operations
- Posted Date July 04, 2026
- Application Deadline August 13, 2026