Lead Customer Service Representative - Milton

The Customer Service Supervisor will oversee the daily operations of the customer service department, ensuring high levels of customer satisfaction, efficient service delivery, and the effective management of the team. This role is responsible for training staff, addressing customer concerns, and implementing best practices to enhance the quality of service.

Key Responsibilities:

1. Team Leadership:
• Supervise and guide customer service representatives to achieve departmental and company goals.
• Conduct regular performance evaluations and provide feedback.
2. Customer Support:
• Handle escalated customer inquiries and complaints with professionalism and empathy.
• Develop and maintain strong relationships with customers, ensuring their needs are met.
3. Training and Development:
• Train new hires in customer service policies and procedures.
• Organize ongoing training...

Ready to Apply?

Submit your application today and join our talented team at Waste Pro.