Lead Customer Fulfilment Leader

**Job Description Summary**
The Customer Fulfilment Leader – 3rd Party Steam Turbine Repairs serves as the primary liaison between the region and 3rd party (external) repair facilities, managing repair demands allocated to sub-suppliers. They provide strategic leadership to balance timely customer deliveries and cost efficiency, leveraging KPIs within the organisation Framework.

**Job Description**

**Key responsibilities include:**

Developing forecast for 3rd party Steam Turbine repair demand aligned to overall network capacity and demand profile. Allocating customer demands to the appropriate 3rd party repair shop based on needs and capacity. Collaborating with Region CPM / Sales teams to ensure accurate job information for optimal service placement. Driving operational rhythm with weekly S&OE calls, accountable for opportunity or backlog status, 3rd party capabilities and to manage stakeholder expectations. Overseeing repair demand logistics, ensuring ti...

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