Lead CRM Engineer

Role Mission The Lead CRM Engineer owns the reliability, scalability, and delivery of StarHub’s core Customer Relationship Management (CRM) and Order Management (OM) platforms that power customer onboarding, sales journeys, and fulfilment for the Consumer Business.

• Own end-to-end delivery and reliability of CRM/OM services across Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration
• Lead design and implementation of scalable backend services and workflow-driven processes for order lifecycle orchestration
• Review and govern API design and integration patterns across billing, provisioning/OSS systems, digital channels, and external partners
• Ensure API reliability, versioning, and backward compatibility across services
• Drive workflow reliability by improving failure handling, retry mechanisms, and state management for long running and asynchronous processes

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