Lead, Contact Center QA & Performance

MCI
📍 san fernando, andalucía, Spain 💼 Full-time 🕒 Posted June 19, 2026

Job Description

MCI is looking for a Quality Assurance Manager in San Fernando, Spain, to lead the QA team in monitoring agent interactions and developing QA frameworks. The role requires 3+ years of experience in a QA leadership position, strong knowledge of methodologies, and excellent analytical skills.

Benefits include health coverage, food allowances, performance bonuses, and flexible work options. Candidates must be authorized to work in the country and pass background checks.

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Job Details

  • Location san fernando, andalucía
  • Job Type Full-time
  • Category Gestión y operaciones
  • Posted Date June 19, 2026
  • Application Deadline July 29, 2026