Lead, Client Success

**Job Title:** Lead, Client Success

**Location:** Remote

**About This Role:**

The Lead, Client Success is a senior individual contributor responsible for independently managing a defined book of mid-tier client accounts or agency relationships. This role owns all day-to-day delivery, communication, renewals, and project management for assigned accounts, driving accurate and timely execution of all contractual commitments. Operating without dedicated sales support, the Lead is directly accountable for maintaining and growing client relationships in partnership with commercial leadership.

**What You'll Do:**

**Account Ownership & Relationship Management**

+ **Own a book of mid-tier accounts or agency relationships with no additional sales support** , acting as the primary point of contact for all delivery, tactical questions, and operational needs.
+ Maintain deep knowledge of client goals, reporting usage, success metrics, and...

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