Lead Business Office Associate

7128 - Schaumburg - 250 E Golf Rd, Schaumburg, Illinois, 60173

CarMax, the way your career should be!

**Summary:**

Peer leader and mentor to Business Operations Associates, responsible for delegation and follow-up of assigned work, processing and review of paperwork associated with sales and appraisal purchases, and providing and modeling iconic customer service.

**Essential Duties and Responsibilities:**

+ Performs all essential duties and responsibilities of Business Operations Associate at a successful level as needed.
+ Participates in the “Manager on Duty” role – responsible for delegating and directing the Business Office workflow including customer facing and non-customer facing tasks, answering questions related to transactions, and following up on assigned tasks.
+ Participate and/or lead weekly leadership calibration discussions (LAB Meetings) and develops plans for observing Associate performance and addressing individual de...

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