Laser Field Service Engineer

Job Description
Insight Global's industrial manufacturing client is looking for a Laser Field Service Engineer to join their IMO Division. This job requires traveling to customer locations to repair or modify Komatsu/NTC laser equipment and provide technical support to customers. Responsibilities include:

* Travel to customer's location and repair the machine - if necessary, supervise the repair using subcontractors and/or customer's maintenance people. Perform PM inspections. (20%)

* Calculate and prepare accurate quotations for service to customers - includes contacting subcontractors and preparing their estimate into our quote for service. Prepare and present final reports to customers including inspection reports. (20%)

* Provide warranty service and support. (20%)

* Contact customers on a regular basis for customer relationships. Promote service and parts sales. (15%)

* Provide technical phone support. Supply the customer with viabl...

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