L3 Technical Support Representative

Lexmark

📍 Cebu City, Central Visayas, Philippines 💼 Full-time 🕒 Posted March 02, 2026

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Job Description

 
  Job Summary: 
 Responsible for providing technical support to field engineers, technicians, and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems and/or complex software. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.
 
  Competencies, Skills, Knowledge & Abilities: 
  PRODUCT KNOWLEDGE High level knowledge in Lexmark Products and Solutions Recognize defects and bugs of Lexmark products and works with Product Engineering 
  PROCESS OWNER Knowledgeable in Technical Support Escalation process. Imp...
            

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Job Details

Location Cebu City, Central Visayas
Job Type Full-time
Category Computer Occupations
Posted Date March 02, 2026
Application Deadline April 11, 2026