L3 Technical Support

🚀 Hiring: Technical Support – SaaS | Bengaluru (Work From Office)

📍 Location: Prestige Center Point, Cunningham Road, Bengaluru

🏢 Work Mode: Work from Office

About the Role

We are hiring an experienced Technical Support Engineer for our client – a global SaaS product company. The ideal candidate will support internal and external users, troubleshoot complex issues, and ensure timely resolution while closely collaborating with R&D, Product, Sales, and Customer Success teams.

🔧 Key Responsibilities

• Provide technical support to customers and internal teams
• Troubleshoot and resolve technical problems using logs, SQL queries, and monitoring tools
• Prioritize, categorize, and manage tickets in a fast-paced support environment
• Conduct incident reviews, customer environment health checks, and document solutions
• Record confirmed product defects and share...

Ready to Apply?

Submit your application today and join our talented team at Vandey Global Services.