L3 Network Security Engineer

Responsibilities

• Handling tickets / Incidents via ServiceNow platform
• Lead technical incident calls as a SME
• Troubleshooting and providing break fix support to technical issues
• Perform root cause analysis of raised issues
• Defining process improvements and ensuring that the processes are adhered to
• Take shared ownership of resolving issues in a SLA driven environment
• Mentoring / training team members as a SME
• Testing and auditing as required from time to time
• Improves and maintains customer and employee satisfaction
• Work as part of a Follow the Sun support global support model

Qualifications

• Experience of Network Engineer experience supporting global network infrastructures
• Experience in working as part of a global support (follow the sun) model
• Cisco CCNP/CCIE and other industry standard networking certifications
• Expert level knowle...

Ready to Apply?

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