L2 Technician

Role: L2 Technician
Location: Fully onsite. Hillsboro, OR


JD:

• Diagnose and troubleshoot server issues to identify and isolate root causes with help of remote network or sys admins.

• Coordinate procurement of replacement components, install the parts, and manage return shipment of defective hardware to the respective vendors.

• Perform server firmware upgrades to ensure systems are running on the latest approved versions.

• Configure server IP addresses and default access credentials in accordance with standard procedures.

• Collaborate with network administrators to resolve server-related issues, including cable replacement or re-routing, optics replacement on server and switch ports, and installation of upgraded hardware components.

• Temporarily rack, stack, and cable servers or switches to enable remote access by network administrators for configuration and validation activities.

• Provide hands-on sup...

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