L2 support

• Provide Level 2 support for clinical systems, resolving incidents, service requests, and escalations from L1 teams.
• Troubleshoot application issues, perform root cause analysis, and ensure resolution within agreed SLAs.
• Support users (clinical and administrative) with application usage, configurations, and minor enhancements.
• Coordinate with vendors and technical teams for complex problem resolution.
• Document solutions, contribute to knowledge base articles, and provide training where needed.
• Support system updates, patches, and validation activities under IT governance.
• Ensure compliance with healthcare regulations and data privacy standards.

These are some of the medical tools the client had mentioned (they dont need to know all of them):

• Insignia / Intellirad PACS (Picture Archiving and Communication System)

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