L2 Service Desk Specialist: Advanced Tech Support

Connext
📍 Remote, Remote, Colombia 💼 Full-time 🕒 Posted June 04, 2026

Job Description

Connext is looking for a Tier 2 Service Desk Specialist in Colombia. The ideal candidate will provide advanced technical support, working closely with Account and Customer Success Managers to resolve complex issues and enhance service efficiency. Responsibilities include diagnosing recurring problems, creating knowledge-base articles, and delivering support through various methods. Strong experience in Windows and Linux environments, as well as communication skills in English, are required for success in this role.
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Job Details

  • Location Remote, Remote
  • Job Type Full-time
  • Category Servicio de atención al cliente
  • Posted Date June 04, 2026
  • Application Deadline July 14, 2026