L2 Network Support

Provide advanced operational support, troubleshooting, administration, and maintenance of enterprise network infrastructure while acting as the escalation point for Level-1 support teams.

Incident Management

• Resolve escalated network incidents.
• Perform advanced troubleshooting and root cause analysis.
• Coordinate with vendors and engineering teams when required.

Routing & Switching

• Support and troubleshoot enterprise network environments, including:
• OSPF
• EIGRP
• BGP
• VLANs
• STP (Spanning Tree Protocol)
• EtherChannel
• QoS
• Layer 2 and Layer 3 networking

Wireless Support

• Manage and troubleshoot Cisco and Aruba wireless environments, including:
• Wireless controllers
• Access points
• Authentication services
• Connectivity issues

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