L2 Application Support Engineer

Key Experiences and Qualifications We Seek Educational Background: . Diploma or higher in Computer Science, Information Technology, or a related field. Professional Experience: . 3-5+ years of relevant experience in application support, systems support, or operations roles. . Experience supporting production systems in a high-availability or mission-critical environment. Technical Expertise: . Strong hands-on experience with: ○ Application log analysis and monitoring tools (e.g. AWS CloudWatch, Grafana, ELK, Google Analytics, etc) ○ Linux/Unix environments . Working knowledge of cloud platforms (e.g. AWS services such as ECS, Lambda, S3, RDS). . Basic database knowledge (MySQL, PostgreSQL) for health checks and simple queries. . Basic knowledge on REST APIs, system integrations and authentication design . Understanding of incident, problem, and change management processes. Problem-Solving Skills: . Strong analytical and troubleshooting skills. . Ability to break down complex incidents ...

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