L1/L2 Support Engineer

The Opportunity.

Thakral One is looking for an Associate Prod Support to manage and support production environments across data and cloud platforms. The role focuses on L1/L2 support, incident resolution, monitoring, and SLA-driven operations. You’ll work closely with T1/T2 teams to troubleshoot, automate, and stabilise production systems.

The Role.

Roles and Responsibilities

• Provide technical and administrative support for day-to-day operations, including troubleshooting issues reported by end users, T1 Team, T2 Team.
• Resolve technical problems promptly to meet SLA requirements.
• Deliver 24×7 operational support for all production activities, including holidays and weekends
• Coordinate with various teams, raise support tickets, analyse root causes, and assist in efficient resolution of all production-related issues
• Maintain detailed logs of al...

Ready to Apply?

Submit your application today and join our talented team at Thakral One.