L1/L2 Support Engineer

Job Summary:

We are seeking a proactive and technically skilled L1/L2 Support Engineer to join our team in Noida. The candidate will be responsible for providing technical assistance, troubleshooting issues, and ensuring smooth IT operations during US shift hours.

Key Responsibilities:

• Provide Level 1 and Level 2 technical support via calls.
• Troubleshoot hardware, software, network, and application-related issues.
• Log, manage, and resolve support tickets within defined SLAs.
• Escalate unresolved issues to appropriate internal teams.
• Monitor system alerts and ensure timely resolution.
• Assist in user account management and access control.
• Perform system installations, configurations, and updates.
• Maintain documentation of issues, solutions, and processes.
• Ensure high customer satisfaction through effective communication.

Required Qualifications:<...