L1 System Engineer

Job Description To provide 24 x 7 support for Data Center running on 12 hours shift Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged. Resolving the incident/problem onsite. Escalating unsolvable problems and service requests to the System and/or Software Engineer and reporting the escalation to the Project Manager. Generating the relevant administrative records and reports. Introducing and integrating new technologies into existing environments. Applying operating system updates, patches, and configuration changes. Adding, removing, or updating user account information, resetting passwords, etc. Answering technical queries Maintaining the configuration of the system. To implement Service Request and Change Request Contacting OEM/Vendor for technical support Able to work 12 hours shift including weekends and public holidays. Job Requirements Possess Degree/Diploma in Computer Science/Electronics/IT or equiv...

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