L1 Support Specialist

This is a remote position. Level 1 Support Specialist NOTE: Work Timings - EST Position Overview The Level 1 Support Specialist is the first point of contact for the client support team, handling incoming tickets acrossa varied range of IT, operational, and product areas. Within a small but crucial team, you will be responsible for resolving issues you can own directly and triaging those that need to go further getting the right tickets to the right people, fast. This is a role for someone who is organised, methodical, and comfortable switching between different types of work: one moment you might be setting up a new user account, the next investigating a post-event issue or ensuring Salesforce data is clean and accurate. You will be responsible for managing your queue of tickets within expected SLAs, and for delivering first class service to internal and external customers. Key Responsibilities IT Operations & User Management Handle user onboarding and offboarding requests setting ...

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