L1 Service Desk Dispatch Coordinator PH

Were Hiring: Dispatch Coordinator Philippines About Excis: Excis is a global IT support leader driven by innovation and collaboration. Were seeking a dedicated Dispatch Coordinator to manage high-volume helpdesk requests, ensure SLA compliance, and drive efficient ticket resolution for our Philippines operations. Join a supportive, family-like environment where your contributions are valued and your work is rewarding! Our Reach: Clients in 190+ countries 6,000+ Engineers 200+ Enterprise Clients Requirements Key Responsibilities: Quickly respond to, open, and own helpdesk tickets/requests; monitor and update daily, ensuring effective resolution. Manage request delivery on a first-in, first-out basis according to priority, ensuring SLA compliance. Update request statuses in ticketing software. Coordinate with in-house and third-party vendors to complete tasks within agreed timelines and costs. Assist SDMs, Project Coordinators, and Team Leads to ensure customer satisfaction. Secure comp...

Ready to Apply?

Submit your application today and join our talented team at Excis Compliance ltd.

Submit Application