L1 Datacenter Support Engineer

• Monitor and support AI IaaS infrastructure, including GPU servers, storage, and networking.
• Conduct first-level troubleshooting of InfiniBand networks, identifying connectivity or performance issues.
• Maintain and update infrastructure inventory, cabling, and IPAM data using NetBox.
• Support InfiniBand fabric operations and troubleshooting using UFM, and Ethernet network configuration and validation leveraging Verity.
• Perform initial triage of alerts across hardware, networking, and Kubernetes platforms.
• Manage the full lifecycle of bare metal nodes, including provisioning, reprovisioning, validation, and burn-in testing. 
• Execute standard operating procedures (SOPs) for incident response and escalation.
• Validate hardware health (GPUs, NICs, disks, memory, etc.) and perform basic diagnostics.
• Escalate complex issues to L2 with clear logs, diagnostics, and impact assessment.
• Assis...

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