Korean-Speaking CSR - Outbound Retention (Healthcare)

HCM Nexus Consulting

📍 Mandaluyong, Metro Manila, Philippines 💼 Full-time 🕒 Posted July 06, 2026

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Job Description

Job Summary:
We are seeking a fluent Korean-speaking Customer Service Representative to join an outbound campaign focused on retention for healthcare insurance customers. The role involves reaching out to existing or previous policyholders to encourage continued membership, address inquiries, and offer solutions that align with the customers needs and the policy benefits.

This role requires excellent communication skills in Korean and English, strong customer relationship abilities, and a goal-driven mindset to support client retention targets.

Key Responsibilities:

Make outbound calls to Korean-speaking customers regarding policy renewals and plan continuation.
Engage clients in conversations to understand their concerns and recommend solutions tailored to their needs.
Communicate the value of healthcare plans, benefits, and promotions to encourage retention.
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Job Details

Location Mandaluyong, Metro Manila
Job Type Full-time
Category Information and Record Clerks
Posted Date July 06, 2026
Application Deadline August 15, 2026