Key Account Manager

The Key Account Manager (KAM) owns developing strategic customer relationships with a portfolio of high-value accounts with accountability for account expansion, executive alignment, customer outcomes, and long-term account value creation. The KAM operates as the CEO of their assigned accounts, ensuring customers achieve measurable business outcomes while maximizing Net Revenue Retention (NRR), expansion ARR, product adoption, and referenceability.

Role Objectives

1. Drive Expansion Growth

Identify, develop, and close expansion opportunities

Measures:

• Expansion ARR
• Upsell / Cross-sell Pipeline
• NRR Contribution
• Product Attach Rate
• Wallet Share Growth

2. Deliver Customer Business Outcomes

Ensure customers realize measurable operational and financial value

Measures:

• Customer Health Scores
• Outcome Achievement
• Adoptio...

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