Key Account Manager

Key Account Lead

Cape Town, South Africa

Position Purpose:

The Head of Operations will lead the strategic and operational execution across the account, on a national level. This role will focus on operational standardisation and service delivery, driving operational excellence, financial performance, people leadership, governance, client relations, and business growth to ensure alignment with global standards and performance objectives.

Operational Leadership

• Design and implement standardised operating procedures across the account portfolio to ensure service delivery consistency and excellence.
• Oversee and lead operations, delivery teams, account structures, and support functions.
• Deploy technology and digitization initiatives to reduce manual processes and improve efficiency.
• Drive continuous improvement through operational audits and KPIs.
• Implement enterprise systems to enable centrali...

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