Key Account Director

Job Description We are looking for a resilient and influential leader who can operate confidently within a complex PFI environment, manage diverse stakeholders and deliver robust operational performance. The role requires full accountability for people leadership, financial management, and ensuring services are delivered in line with SLAs and KPIs. The Key Account Director will be onsite five days a week and must be able to challenge constructively and maintain strong professional relationships. Key Responsibilities Lead the full soft services delivery across the Worcester Royal Hospital contract, ensuring high standards and operational compliance. Take full ownership of financial performance, including budgetary control and P&L accountability. Use ISS business tools and the ISS Account Development Process to drive a structured strategic customer focus. Ensure customer information is accurately maintained and accessible within CRM and relevant systems. Translate customer insights and n...

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