Junior UX Designer

Job Description
We’re looking for a Junior UX Designer to support the design of internal, web-based tools used by teams across the business, including customer care/contact center platforms. This role is focused on improving how users interact with complex systems by organizing information in a clear and intuitive way. In this role, you’ll partner closely with senior designers, product managers, and engineers to help simplify workflows and improve how information is presented and understood.
Design user experiences for internal-facing web applications, focusing on usability and efficiency over visual aesthetics
Structure complex data and workflows into clear, logical, and easy-to-navigate experiences
Define and refine information architecture and content hierarchy across tools
Partner with product, engineering, and operations teams to understand user needs and translate them into UX solutions
Conduct user research, usability testing, and workflow analysis to improve h...

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